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The reasons mediation works are many.
Among these are the following:
- Mediation breaks issues down into "bite-sized" bits, isolating issues so they seem less complex.
- The process in mediation is collaborative rather than confrontational.
- Mediation acknowledges and values all human needs.
- Mediation does not rely on memory or credibility.
- Mediation allows the parties to decide the outcome.
- Mediation encourages creative remedies.
- Mediation is future-oriented, as opposed to law which tries to resolve what happened in the past.
- Mediation permits parties to become human to each other and appear less like cardboard figures.
- Mediation allows both sides to see the problem as a whole.
- Mediation employs the synergy between the parties to bring about agreement.
- Mediation compliments the parties as opposed to insulting them.
- Mediation equalizes the power of the parties to compel a result, regardless of the difference in their real power outside the mediation.
- Mediation surfaces hidden agendas.
- Mediation lets quiet people speak and talkative people be quiet.
- Mediation allows parties to "fine-tune" a result or change their minds.
- Mediation encourages the parties to actually tell the whole truth, including the subjective and emotional truth.
- Mediation connects parties through empathy.
- Mediation permits the mediators to model useful behavior and techniques for avoiding future conflicts.
- Mediation allows both sides to win.
- In mediation, the focus is shifted from people to positions and from positions to interests.
- Mediation encourages the parties to substitute internal for external constraints and avoids enforcement problems due to resistance.
- Mediation permits dialogue to take place in the language of metaphor.
- Mediation reveals the parties' deeper motivations.
- Mediation allows for constructive feedback without the appearance of judgement.
- Mediation empowers both sides to say no.
- Mediation lets the parties compromise and save face.
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